It can always feel a bit daunting when it comes to returning an item so we’ve pulled together a few important points on your rights and terms when you wish to return something to make life just that bit easier.

By purchasing from our website you agree to and accept these terms when it comes to returning your item.

Returns Policy

• You have 14 days from the date you receive the goods to return any product you’ve purchased from us.
• To initiate a return, you must obtain a Returns Number from us via email or telephone. We strive to respond promptly to ensure your peace of mind.
• Each product you purchase from us comes with a unique Order Number, which is included in the paperwork you received with the item. You will need to provide this number so that we can trace the item.
• The item must be returned to us within 14 days.
• Once we receive the item, we will inspect it to ensure that everything is in order. If so, we will issue a refund and send you an email to confirm.
• We have up to 14 days to process the refund, which will be issued via the original payment method. Refunds to debit or credit cards may take up to 5-7 working days to appear.
• Please note that we do not refund any shipping costs associated with returning an item to us.

If you have an issue with your product not fitting or working as expected then please get in touch with us and we’ll help out as much as we can.

Refund Info

• To qualify for a full refund, you must return the items or products in their original, unopened packaging, with no damage to the boxes or equipment.
• If you return opened items or items with damaged internal packaging or wrapping, we will charge a minimum handling fee of 15%.
• Items that have been used or tested will incur a minimum handling fee of 25%.
• Regardless of whether you paid for shipping or it was included in the sale or advertised as free, please be aware that this is a service that we have to pay for. As a result, the cost of shipping will be deducted from any money refunded to you for all returns.
• If a product is returned to us with missing packaging or any of the product’s equipment (such as fixtures, fittings, or instruction manuals) is absent, you will be charged an appropriate fee for the extent of the damage and/or loss.

Returns Address…

Once you’re happy with the above and you’ve spoken to us in regards to the return please ship it to the following address:

Carbonwurks Returns
Unit 5 Abbey Business Park
Blackhill Road
Poole, Dorset
BH16 6NN

Remember…

We want to make sure that your return experience is as smooth and hassle-free as possible! Please keep in mind the following tips:

• It’s important to ensure that the items you’re returning are packed securely and safely. This will help to prevent any damage or loss during transit. Remember, if anything does happen to the items while they’re in transit, you’ll be responsible for any associated costs.
• We know that sometimes the postal system can be a bit rough with packages, so we recommend using a reliable and traceable shipping method. This will help to ensure that your items arrive back to us safely and without any issues.